Name of the Customer |
Aubrey Veeran
|
Name of Company |
sebenza Forwarding & Shipping [pty] ltd
|
Province |
KwaZulu Natal
|
City |
Durban
|
Please indicate your designation |
Director
|
Other (Specify) |
|
How often do you use domestic cargo services? |
Monthly
|
How often do you use regional cargo services? |
Monthly
|
How often do you use international cargo services? |
Monthly
|
Which of the following airlines do you use for Domestic Cargo Services? |
South African Airways Cargo; BA/Comair
|
Which one of the following airlines do you use for Regional Cargo Services? |
South African Airways Cargo; SA Express
|
Other - Specify |
|
Which of the following airlines do you use for International Cargo Services |
British Airways; Cargolux; Emirates; Etihad; KLM/Air France; Lufthansa; Martin Air; Singapore Airlines; South African Airways; Swiss; Virgin Atlantic
|
Other: Specify |
|
Which additional destinations you believe must be added to the SAA Cargo schedule? |
|
How do you rate our services in comparison to our competitors? |
|
Please rate the quality and service efficiency of the following SAA Cargo Products & Services. |
|
Please rate the services and efficiency of the following SAA Cargo departments. |
|
Your opinion about our rates (please tick appropriate box & write your comments in space provided) |
Flexible
|
What do you like most about SAA Cargo? |
Good Relationship with the people we deal with
|
What do you like least about SAA Cargo? |
Early Closing on weekends.
|
Please rate the services and efficiency of our Reservations and Customer Service Personnel |
|
Please rate the service and efficiency of our Customer Service Agents at Acceptance Counters. |
|
Please rate the services and efficiency of our Customer Service Agents at Delivery Counters |
|
Please rate your experience with the security standards |
|
Does your company believe that there are benefits in using e-Freight? |
Yes
|
Is your company e-Freight ready? |
Yes
|
How can we improve our service and product offering to you? |
one rule for all customers There is nohting more imporatn that then customer. We are all in the service industry. Ensure that they are treat as if they are the only customer SAA has.
|
Thank you for your valued input. South African Airways Cargo |
Durban
|
|
|